Shipping & returns.
Every Stay Free piece is printed and made to order just for you. Here’s what to expect after you check out.
Shipping
Every order is made to order. Production usually takes 2–5 business days, and a few specialty items can take a little longer. Busy seasons like the holidays can add a few days. Once your order ships, standard delivery in the United States usually takes 3–4 business days. International delivery usually takes 5–20 business days. Shipping options and rates are shown at checkout before you pay. Delivery times are estimates from our carriers, not guarantees.
Multiple packages
Some items are made at different facilities or need their own packaging, so your order may arrive in more than one box. Hats, mugs and bags usually ship on their own.
Tracking
You’ll get an email with tracking as soon as each package ships. If your order arrives in more than one box, you’ll get tracking for each one.
Changes & cancellations
Need to change your address or cancel? Contact us as soon as possible. Because every item is made to order, we can only change or cancel an order before it goes into production. Once production starts, the order can’t be changed or canceled.
Returns
Because every piece is made just for you, we don’t accept returns for change of mind or for the wrong size. Please check the Size Guide and the product details before you order. If something arrives damaged, misprinted or defective, we’ll make it right. See “Damaged or misprinted items” below.
Exchanges
We don’t offer size exchanges. If you need a different size, place a new order for the size you want.
Damaged or misprinted items
If your item arrives damaged, misprinted or defective, contact us within 30 days of delivery. Include your order number and a clear photo of the problem (if several items are affected, a short video works too). Once we confirm the issue, we’ll send a free replacement or give you a refund, whichever you prefer. You don’t need to send the item back.
Lost packages
If your package hasn’t arrived within 30 days of its estimated delivery date, contact us and we’ll work with the carrier to find it or send a replacement. If tracking shows your package was delivered but you can’t find it, check with neighbors and your local post office first, then contact us and we’ll help you file a claim with the carrier.
Address issues
Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, or because it went unclaimed, we’ll contact you to confirm your address. Reshipping is at your cost. Returned packages that aren’t claimed within 30 days can’t be resent or refunded.
Questions
Reach us any time through our Contact page. Include your order number and we’ll get back to you as soon as we can.